The next generation member survey.

History

Member Engagement Survey Origins

Our dynamic Member Engagement Survey was created out of necessity.  None of the traditional member satisfaction surveys available to credit unions delivered what we were looking for - namely, a comprehensive picture of the relationship between the credit union and the member from the member's perspective.  We created this survey to provide real, actionable data to drive decision-making to better serve members.  

Member Engagement Surveys

Four Dimensions

In addition to Member Satisfaction, our survey gauges NPS, Member Effort, and Share of Wallet.

Turnkey Solution

We handle the work.  You get the praise. 

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Valuable Insights

We analyze your results and provide custom insights - not canned, generic "advice."

Actionable Data

Our survey results provide insights and direction to improve decisions and service delivery.